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GOT QUESTIONS?

  • Do I have to pay for return shipping?
    Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.
  • Can I return a product ?
    yes you can if it if returned in the same condition and packaging and within 14 days the coast to return it will be yours
  • Do you have New Zealand made items ?
    Yes, we have New Zealand made products we also have New Zealand designed products not made in New Zealand , We try to support local artisans. If the product is New Zealand made it will be in the NZ made category if it is a products that relates to New Zealand like Fern Wallets or bags it will not be in the NZ made catagory .
  • What is your return policy?
    We accept returns within 7 days of delivery, provided the item is unused and in its original condition. The customer is responsible for return shipping costs unless the item is defective or incorrect.
  • What are the shipping options available?
    We offer standard and express shipping options. Standard shipping typically takes 5-7business days longer for rural and international , while express shipping takes 1-2 business days domestically .
  • What payment methods do you accept?
    We accept various payment methods including credit cards, PayPal, Google Pay, and Apple Pay.
  • Do you offer gift cards?
    Yes, we offer gift cards that can be purchased online and used for any product on our website.

Reach out to our dedicated team for any queries or assistance with your orders.

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